Terms of Service

These terms are an agreement between you and [REGISTERED COMPANY NAME], a company registered in England & Wales (company number [COMPANY NUMBER]), registered office [REGISTERED OFFICE ADDRESS] (“Wendr”, “we”, “us”). By creating an account or using the Service, you agree to them.

The Service

Wendr provides software to help UK off-licences and convenience shops manage staff rotas, payroll, stock, sales and compliance tasks. We may improve, change or add to the Service over time.

What a shop means

Wendr is priced per shop. A “shop” means one trading premises — a single physical location with its own address. Each subscription covers one shop, and each shop you run needs its own subscription. You can add as many shops as you like to the same account, and the more shops you run the less each one costs; the current per-shop pricing is at wendr.co.uk/pricing. Every shop includes unlimited staff.

Using one shop's subscription to run two or more separate premises isn't permitted. If you're not sure whether your setup counts as one shop or several — for example, two units at the same address — just ask us and we'll help you sort it out.

Who can use Wendr

You must be at least 18 and signing up on behalf of a business based in the United Kingdom. You're responsible for keeping your login details secure and for everything done under your account. Tell us promptly if you suspect unauthorised access.

Your data and your responsibilities

• You keep ownership of the data you put into Wendr.
• You are responsible for the accuracy of that data and for having a lawful basis to enter information about your staff.
• You must use Wendr in line with employment, data-protection and licensing law that applies to your shop.
• How we process staff data on your behalf is set out in our Privacy Policy and Data Processing Agreement.

Subscriptions, billing and cancellation

• Wendr is priced per shop, so one subscription covers one trading premises; running more than one shop means one subscription per shop (extra shops cost less).
• Paid plans are billed in advance on a recurring basis through our payment provider, Stripe.
• Unless stated otherwise, subscriptions renew automatically for the same period until cancelled.
• You can cancel at any time; your plan then runs until the end of the current paid period and is not renewed.
• Except where the law requires, fees already paid are non-refundable.
• We'll give reasonable notice before any change to prices.
• If a payment fails, we may retry it and, if it stays unpaid, suspend or downgrade paid features until it's resolved.

Acceptable use

You agree not to:

• break the law, or use Wendr to harm others;
• upload data you have no right to share, or anything malicious;
• attempt to access other shops' data or disrupt the Service;
• copy, resell or reverse-engineer the Service except as the law allows.

Compliance tools are aids, not professional advice

Wendr's payroll, tax, age-verification and compliance features are tools to help you — they are not legal, accounting or tax advice. You remain responsible for meeting your own legal obligations, including correct pay, tax and licensing. For specific situations, please take professional advice.

Who owns what

You keep all rights in the data and content you put into Wendr. We (and our licensors) keep all rights in the Service itself — the software, design, branding and everything that makes up Wendr. Using the Service gives you a limited, non-exclusive, non-transferable right to use it for your business while these terms are in force; it doesn't give you any ownership of it.

If you send us feedback or suggestions, we're free to use them to improve the Service without any obligation to you, and you won't gain any rights in the Service by doing so.

Third-party services

Some features rely on third parties (for example, Stripe for payments). Your use of those may also be subject to their own terms, and we're not responsible for third-party services we don't control. Details of the suppliers who process data for us are in our Privacy Policy.

Availability

We work hard to keep Wendr available and reliable, but we don't promise it will be uninterrupted or error-free. We may carry out maintenance and, where practical, will try to give notice. Keep your own records of anything important to you.

Our responsibility to you

Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, or for loss of profits, goodwill or data; and our total liability to you in any 12-month period is limited to the fees you paid us in that period. The Service is provided “as is” to the extent the law allows.

Things outside our control

We're not responsible for failing to do what we've promised if it's caused by something beyond our reasonable control — for example, power or internet failures, outages at our suppliers, natural events, strikes or government action. We'll try to put things right as soon as we reasonably can.

Suspension and termination

You can stop using Wendr and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, or where we must do so by law. On closure, you can ask us for an export of your data within a reasonable period before it is deleted.

Changes to these terms

We may update these terms from time to time. We'll update the “last updated” date and, for significant changes, let you know in the app or by email. Continuing to use Wendr after a change means you accept the updated terms.

General

• Whole agreement: these terms, with our Privacy Policy and any Data Processing Agreement, are the whole agreement between us about the Service.
• If part fails: if any part of these terms turns out to be unenforceable, the rest still applies.
• No waiver: if we don't enforce a term straight away, we can still enforce it later.
• Transfer: you can't transfer your rights under these terms without our consent; we may transfer ours as part of a business sale or reorganisation, and your rights won't be affected.
• No third parties: no one other than you and us has any rights under these terms (the Contracts (Rights of Third Parties) Act 1999 doesn't apply).
• Notices: we'll contact you using the email on your account; you can reach us at the address in “Contact” below.

Governing law

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Contact

Questions about these terms? Email hello@wendr.co.uk.